Privacy Policy

Jess Ulrich Coaching
Last updated: 14/02/2026

This Privacy Policy explains how Jessica Ulrich, trading as Jess Ulrich Coaching (“we”, “us”, “our”) collects, uses, stores and shares your personal data when you visit our website, purchase a programme, contact us, or otherwise engage with our services.

1. Who We Are (Data Controller)

The data controller responsible for your personal data is:

Jessica Ulrich (trading as Jess Ulrich Coaching)
United Kingdom
Email: info@jess-ulrich.com

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity data (e.g., name)
  • Contact data (e.g., email address)
  • Transaction data (e.g., purchase details, invoices, payment status)
  • Technical data (e.g., IP address, device type, browser type, cookie identifiers)
  • Usage data (e.g., how you use our website)
  • Communications (e.g., messages you send us by email, contact forms, or DMs)

Payment details: card details are processed securely by our payment provider (e.g., Stripe). We do not store your full card details.

3. Special Category Data

We do not intentionally collect “special category” data (such as health information) through our website or checkout. If you voluntarily share sensitive information in coaching contexts, we will treat it as confidential and handle it with care. You should avoid sharing sensitive personal data unless it is necessary for the coaching context.

4. How We Collect Your Data

We collect data through:

  • Direct interactions (e.g., when you purchase, email us, submit a form, or message us)
  • Automated technologies (e.g., cookies and analytics tools on our website)
  • Third-party service providers (e.g., payment processors and scheduling tools)

5. How We Use Your Data (Purposes)

We use your personal data to:

  • Provide and deliver services and programmes you purchase
  • Process payments and manage orders
  • Communicate with you about your purchase, programme access, scheduling, and support
  • Improve our website, services, and customer experience
  • Send relevant business communications (e.g., updates you request)
  • Meet legal, accounting, and tax obligations

6. Legal Bases for Processing (UK GDPR)

We process your personal data under one or more of the following lawful bases:

  • Contract: to deliver the services you have purchased
  • Legal obligation: to comply with legal and regulatory requirements (e.g., tax records)
  • Legitimate interests: to operate, improve, and protect our business (balanced against your rights)
  • Consent: where you have provided clear consent (e.g., optional marketing cookies or email marketing, where applicable)

7. Marketing Communications

We may send you marketing emails only where you have opted in, or where permitted under applicable law. You can opt out at any time by using the unsubscribe link in an email or by contacting us at info@jess-ulrich.com.

8. Who We Share Your Data With

We may share your data with trusted third-party service providers as necessary to operate our business, including:

  • Payment processors (e.g., Stripe) to process payments
  • Website hosting/platform providers (e.g., Squarespace)
  • Scheduling tools (e.g., Calendly) if used for session booking
  • Email services (e.g., MailerLite) if used for programme communications or newsletters
  • Video conferencing providers (e.g., Zoom) to deliver sessions
  • Professional advisers (e.g., accountants) where necessary

We do not sell your personal data.

9. International Transfers

Some service providers may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms.

10. Data Security

We implement reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy, including legal, accounting, and reporting requirements. Typically, transaction records are retained for the period required by tax laws.

12. Your Rights

Under UK GDPR, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data (in certain circumstances)
  • Object to processing based on legitimate interests
  • Request restriction of processing (in certain circumstances)
  • Request data portability (in certain circumstances)
  • Withdraw consent (where processing is based on consent)

To exercise your rights, contact us at: info@jess-ulrich.com.

13. Cookies

We may use cookies and similar technologies for website functionality and analytics. You can control cookies through your browser settings and, where available, our cookie banner/preferences.

14. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the “Last updated” date.

16. Complaints

If you have concerns about how we handle your personal data, please contact us first at info@jess-ulrich.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).